Terms & Conditions

Last Updated: June 27, 2026

Welcome to Festival Products. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Festival Products is an online store that provides event decoration items, party supplies, and related products. By using our website, you agree to comply with these terms and all applicable laws.

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate.
Due to lighting, screen settings, or manufacturing variations, the actual product color or appearance may differ slightly from the images.
Product availability may change without prior notice.

3. Orders

All orders are subject to confirmation and product availability.
We reserve the right to cancel or refuse any order if incorrect information, pricing errors, or suspected fraudulent activity is identified.
Customers are responsible for providing accurate delivery and contact information.

4. Pricing & Payment

All prices are displayed in Bangladeshi Taka (BDT).
Full payment or the required advance payment (if applicable) must be completed before order processing.
Prices may change at any time without prior notice.

5. Delivery

Delivery times may vary depending on the customer’s location, courier service, weather, public holidays, or other unavoidable circumstances.
Festival Products is not responsible for delays caused by third-party courier services.
Customers should inspect the package upon delivery and report any visible damage immediately.

6. Return & Refund

Returns are accepted only if the customer receives a damaged, defective, or incorrect product.
Any issue must be reported within 24 hours of receiving the product, along with clear photos or videos.
Products that have been used, damaged by the customer, or are not in their original condition are not eligible for return or refund.
Refunds (if approved) will be processed according to our refund policy.

7. Order Cancellation

Orders may be cancelled before shipment.
Once an order has been shipped, cancellation requests may not be accepted.

8. Customer Responsibilities

Customers agree to:

Provide accurate personal and delivery information.
Use the website only for lawful purposes.
Treat our customer support team respectfully.

9. Intellectual Property

All website content, including text, images, graphics, logos, and designs, is the property of Festival Products unless otherwise stated. Unauthorized copying or reproduction is prohibited.

10. Limitation of Liability

Festival Products shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be published on this page and become effective immediately upon publication.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our official customer support channels.

By placing an order on Festival Products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.