Frequently Asked Question – Festival Product

1. How can I place an order?

You can place an order directly through our website by selecting your preferred products, adding them to your cart, and completing the checkout process.

2. Do you deliver all over Bangladesh?

Yes. We provide nationwide delivery across Bangladesh through trusted courier partners.

3. How long does delivery take?

Inside Dhaka: Usually 1–2 business days.
Outside Dhaka: Usually 2–5 business days.

Delivery times may vary due to location, weather, public holidays, or courier service conditions.

4. What payment methods do you accept?

We accept secure payments through:

bKash
Nagad
Rocket
Bank Transfer
Debit/Credit Cards (if available)

5. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once the order has been dispatched, cancellation may no longer be possible.

6. What if I receive a damaged or incorrect product?

Please contact us within 24 hours of receiving your order and provide clear photos or videos. We will review your request and arrange a replacement or refund if applicable.

7. Do your products come exactly as shown in the pictures?

We make every effort to display our products accurately. However, slight differences in color or appearance may occur due to lighting, screen settings, or manufacturing variations.

8. Do you accept bulk or corporate orders?

Yes. We welcome bulk, wholesale, and corporate event decoration orders. Please contact our sales team for pricing and availability.

9. Can I track my order?

Yes. Once your order has been shipped, you will receive tracking information (where available) through SMS, email, or our customer support.

10. What if my delivery is delayed?

While we aim to deliver on time, delays may occur due to courier operations, weather conditions, or public holidays. We appreciate your patience and will assist you with any delivery updates.

11. How can I contact customer support?

You can contact our customer support through our official phone number, Facebook page, WhatsApp, or email during our business hours.

12. Are all products in stock?

Most products displayed on our website are available. However, stock levels may change quickly, especially during festival seasons. If an item becomes unavailable after your order is placed, we will contact you promptly with available options.