Privacy Policy

Last Updated: June 27, 2026

At Festival Products, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

We may collect the following information:

Full Name
Mobile Number
Email Address (if provided)
Delivery Address
Billing Information
Order History
Device, browser, and website usage information (such as IP address and cookies)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate about your order status
Provide customer support
Improve our website, products, and services
Prevent fraud and unauthorized activities
Send promotional offers or updates (only where permitted)

3. Payment Information

We do not store your debit/credit card or mobile banking credentials. Payments are processed securely through trusted third-party payment providers.

4. Cookies

Our website may use cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyze website traffic and performance
Enhance website functionality

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

Courier and delivery partners for order fulfillment
Payment service providers for payment processing
Government or legal authorities when required by applicable law

6. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we take reasonable precautions, no online system can guarantee 100% security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill your orders, comply with legal obligations, resolve disputes, and improve our services.

8. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Delete your personal information where legally permitted

To make such a request, please contact our customer support.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our official customer support channels.

By using the Festival Products website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.